Faqs

FAQS:

Contact Us:

Mail: Rocky River Leather Co.

557 Minow Johnson Rd.

Sanford, NC 27330

Phone: 919-776-7161

Privacy:

We use the information you provide only in the processing of your order. We will never sell that information to a third party. We will add you to our mailing list for communications on your orders or for an occasional update.
You may opt out at any time. Just call or write.

Security:

We are on an independent server, utilizing SSL (the little security lock you see in your browser), To further protect, we work in conjunction with Authorize.net, a recognized leader in online transactions.

Shipping and Delivery:

We keep very little product in stock. Every order is processed individually on a first come basis, by one individual. Some products may ship early, but for all intents, plan on your order being completed within one week, then shipped.

We use the US Postal Service with Delivery Confirmation, for the bulk of our shipping, in order to reduce costs for you. However, if you prefer some other carrier, just call or write us as to your choices.

Shipping & Handling Fees:

up to $75.00 = $9.98 S&H
$75.01 and up = Free

We ship internationally. Call or write for details

Warranty and Returns:

We warranty our products to be free of material defects, and guarantee workmanship for one full year.

There are no returns for products requiring sizing (ie belts), or Custom Orders.

Please, carefully follow our instructions on "how to measure" as described on our belt page.
Any other returns must be made within 7 days from receipt. They must be returned in showroom condition as per our determination. There will be a 40% charge back, if not. We will replace or remake that article for you, in lieu of a refund.

We will repair a stitching for the lifetime of the product. We guarantee our products to be of the highest quality and workmanship. We will repair or replace any item with a defect in the manufacture, excluding normal wear. After 30 days, all sales are considered final.

Special order items, belts made to your individual sizing specifications and all discontinued non-catalog items are not returnable for exchange or refund.